Frequently Asked Questions
tka10's Answers to All Your Questions
From deposit methods to security, KYC verification, and VIP benefits — you will find detailed answers to any question you have about tka10 right here.
tka10 ensures a safe and easy online gaming experience for players in Bangladesh. We know that both new and experienced players have many questions — how to deposit money, how to keep your account secure, how identity verification works, and what benefits VIP members receive. On this page we have given direct and straightforward answers to all those questions, so you can play with confidence.
Frequently Asked Questions
How to Deposit Money
tka10 currently supports three Mobile Financial Service (MFS) methods for deposits — bKash, Nagad, and Rocket. All three are widely used in Bangladesh and offer instant transactions. Simply log in to your account, go to the deposit section, choose your preferred method, and your balance will be updated within a few minutes.
Sometimes a deposit may take a little longer to reflect due to network delays. First, save the confirmation message (SMS) from your payment app. Refresh the page and wait a few minutes. If the issue persists, send that SMS to our support team via live chat — they are available 24/7 to help you.
Log in to tka10 and go to the "Deposit" section. Select the Nagad option. Send payment to the merchant number shown, using your Nagad app or by dialing *167#. Confirm the transaction reference number and enter it correctly in the deposit form. Your balance will usually be updated within a few minutes.
The minimum deposit amount at tka10 is ৳500. This applies to all three methods — bKash, Nagad, and Rocket. You can deposit ৳500 or any amount above that. The reason for keeping a relatively low minimum is to make it easy for new players to get started.
Yes, sending money via bKash through tka10's official channel is completely safe. Always make payments to the merchant number shown after logging in to tka10.bar. Do not send payments to numbers shared by any third party or unofficial Telegram channels. Make sure the transaction amount and reference code are entered correctly.
Security & Privacy
tka10 uses SSL (Secure Socket Layer) encryption technology to protect all personal and financial information. This means all data exchanged between your browser and our server is encrypted and cannot be read by third parties. Your data is never sold commercially to third parties.
If you suspect that your account is being used by someone without your authorization, change your password immediately. Then contact us via live chat or by email at [email protected]. Our security team will temporarily lock the account, begin an investigation, and provide you with prompt assistance.
The real tka10 address is always tka10.bar — verify this in your browser's address bar. The site URL will have a padlock icon and "https". Never log in by clicking a link in an email or SMS — type the address directly into your browser. A slightly different domain (such as tka100.bar or tka10.com) is a sign of a fake site.
To create a strong password, use at least 12 characters and mix lowercase letters, uppercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords like your name, date of birth, or "123456". Do not use your tka10 password on any other site, and do not share it with anyone.
Identity Verification (KYC)
Yes, all documents submitted for KYC verification are stored securely on encrypted servers. Only authorized members of the verification team can view them. Your documents are never shared with third parties. For details on how information is stored and used, please refer to our privacy policy.
This is an important security measure. When the name on your tka10 account matches the name on your bKash, Nagad, or Rocket account, it confirms that the transaction is being made by the rightful owner. This prevents fraud and unauthorized fund transfers, and ensures that your winnings reach only you.
A National Identity Card (NID) is generally the most easily accepted. A valid passport or driving licence may also be accepted. Make sure the image of the document is clear, complete, and not expired. Please upload separate images of both the front and back of the original document.
When verification is rejected, a message is usually sent explaining the reason — such as a blurry image or a name mismatch. Correct that issue and reapply. If you do not understand the reason, contact us via live chat or at [email protected]. The support team will help you prepare your documents correctly.
VIP Benefits
Each week, a fixed percentage of your total bets is returned to your account as cashback. The cashback rate depends on your VIP level. At the Bronze level, you can receive up to 0.2% cashback. Cashback is generally added to your account automatically at a set time each week and can be used directly.
You are automatically promoted to a higher VIP level by playing regularly and staying more active. The more time and activity you put into tka10, the faster your level will change. Maintaining a certain level of activity makes it possible to move from Bronze to Silver, Silver to Gold, and Gold to Platinum.
tka10 has a total of four VIP levels. The first level is Bronze — up to 0.2% weekly cashback. Next is Silver — up to 0.4%. The third level is Gold — up to 0.6%. The highest level is Platinum — up to 0.8% weekly cashback. The higher the level, the greater the benefits.
In addition to cashback, higher-level VIP members receive priority support, with faster response times in live chat. They get early access to special promotional offers and bonuses. Personalized benefits are also available for Platinum-level players. Overall, the VIP program is designed to reward loyal regular players.
Platinum is tka10's highest VIP level, offering up to 0.8% weekly cashback. Players who reach this level are considered the platform's most dedicated members and receive the highest level of personal attention and promotional benefits. To learn more, speak with our support team via live chat.
Have more questions?
Our support team is available in Bengali and English 24 hours a day, 7 days a week. Get an instant response via live chat, or reach out by email for more details.
[email protected] | Live Chat: available after logging in at tka10.bar